Returns, Refunds & Order Issues

Due to the perishable and made-to-order nature of our products, we do not accept returns, exchanges or refunds for change of mind, incorrect selections or unwanted items.

This policy does not exclude your rights under Australian Consumer Law.

If your order is damaged, incorrect or does not match the agreed description, please contact us as soon as possible, preferably within 24 hours of pickup or delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

Our team will review the circumstances and provide an appropriate remedy where required. Depending on the issue, this may include a replacement, store credit, partial refund or refund.

Please follow all provided transport, storage and serving instructions, as we may be unable to assist with damage caused after the order has been collected or delivered.