Terms & Conditions

Last updated: 26 July 2026

These Terms and Conditions apply when you access the BLUEBUTTER website, place an order or purchase products from us. By placing an order, you agree to these Terms and Conditions together with our Pickup & Delivery Policy, Returns & Refunds Policy, Privacy Policy and Dietary & Allergen Information.

1. Orders and Payment

All orders are subject to product availability and acceptance by BLUEBUTTER.

Full payment is required to confirm an order. An order is not confirmed until payment has been received and you have received an order confirmation from us.

Please review all order details carefully before completing payment, including the product, size, quantity, message, pickup or delivery date and contact information.

We may contact you if further information is required to complete your order.

2. Product Availability

Our products are handcrafted in small batches and may be subject to ingredient, seasonal and production availability.

If we are unable to fulfil an order, we will contact you as soon as reasonably possible to discuss a suitable alternative, store credit, rescheduling or refund.

3. Product Appearance

Product photographs are provided as a guide only.

As our cakes are handcrafted and may use fresh or seasonal ingredients, minor variations in colour, decoration, fruit size, placement and overall appearance may occur.

These natural variations are not considered defects, provided the product remains consistent with its description and agreed design.

4. Pricing

All prices are displayed in Australian dollars.

Prices may be updated from time to time. Any price change will not affect an order that has already been confirmed and fully paid, unless you later request a change to that order.

Additional charges may apply to custom decorations, urgent orders, delivery or other requested services. These charges will be disclosed and agreed upon before payment.

5. Changes and Cancellations

Requests to change or cancel an order must be made within the timeframe stated in our ordering or cancellation policy.

Changes are subject to production progress, ingredient availability and our ability to accommodate the request. Additional charges may apply.

Because our products are perishable and made to order, we do not provide refunds for change of mind, subject to your rights under Australian Consumer Law.

6. Pickup and Delivery

Customers are responsible for providing accurate pickup, delivery and contact information.

Pickup and limited local delivery arrangements are subject to our Pickup & Delivery Policy.

Once an order has been collected or delivered, customers are responsible for transporting, storing and serving it according to the instructions provided.

We may be unable to provide a remedy for damage caused by incorrect handling, unsuitable transport, prolonged exposure to heat or failure to follow storage instructions.

7. Dietary and Allergen Information

Customers are responsible for reviewing the product description, ingredients and allergen information before ordering.

Our kitchen handles gluten, peanuts, tree nuts, dairy, eggs, soy and sesame. While we take reasonable precautions to minimise cross-contact, we cannot guarantee an allergen-free environment.

Customers with coeliac disease, severe allergies or specific dietary requirements should contact us before placing an order.

Please refer to our Dietary & Allergen Information page for further details.

8. Returns, Refunds and Consumer Rights

Our Returns & Refunds Policy forms part of these Terms and Conditions.

Nothing in these Terms and Conditions excludes, restricts or modifies any rights or remedies that cannot legally be excluded under Australian Consumer Law.

If a product is damaged, incorrect or does not match its agreed description, please contact us as soon as possible with your order details and clear photographs.

9. Website Information

We take reasonable care to keep product descriptions, prices, availability and other website information accurate.

Occasional errors or outdated information may occur. We may correct website content where necessary, but we will contact you before making any material change to a confirmed order.

10. Intellectual Property

Unless otherwise stated, all website content, including text, photographs, graphics, branding and product designs, belongs to BLUEBUTTER or is used with permission.

Content must not be copied, reproduced, modified or used for commercial purposes without prior written permission.

11. Privacy

Personal information collected through our website or during the ordering process will be handled in accordance with our Privacy Policy.

12. Changes to These Terms

We may update these Terms and Conditions from time to time. Any revised terms will apply from the date they are published on this website.

Changes will not retrospectively alter the agreed terms of an order that has already been confirmed and paid, unless required by law or agreed with the customer.

13. Governing Law

These Terms and Conditions are governed by the laws of Western Australia and the applicable laws of Australia.

14. Contact Us

For questions about an order or these Terms and Conditions, please contact:

BLUEBUTTER Patisserie & Café
Shop 14, The Vale Shopping Centre
271 Amherst Road, Canning Vale WA 6155

Email: bluebutter.au@gmail.com
Phone: (08) 6185 1410
Instagram: @bluebutter_patisserie